FAQ

This section is for frequently asked questions. Hopefully these are useful for you!

ATTENDING PROBLEMS

I get thrown out of AltspaceVR, what can I do to make it stop?


Be sure that you are logged in with only one device per account. AltspaceVR does not notify you that you are logged in in two places, it throws you out of AltspaceVR and informs you that you need to reconnect. 

The problem can occur also because of your firewall settings or because Altspace servers have problems.

If you cannot solve the problem quickly, please follow the event via our Youtube stream.

Why do I need to RSVP two different events in Altspace?


We have two instances (worlds) in AltspaceVR, the networking instance (VR Pavilion Finland) and the presentation instance (Amphitheater). Thus, we need two separate events for both instances to work during the Match XR event.

When you RSVP to both events, you can easily jump from the Pavilion to the Amphitheatre via Events tab in the AltspaceVR menu. If you have not RSVP to both, you can still use the teleport inside the instances to move between them. When you have visited both events, you can also find them from Menu -> Events -> Attended events.

Attended events menu

I don’t see a RSVP button. How can I get to the event?


If you have already clicked the “RSVP” button once, it has turned to show “Interested” instead. Now you should find the event inside AltspaceVR, navigate to Menu -> Events -> Interested and enter Match XR 2020. Notify that you cannot enter the event before it starts. 

For more detailed instructions of how to find interested events – take a look question below: “How can I add the Match XR 2020 Altspace event to my favourites?”

If this does not fix the problem, please follow the event via our Youtube stream.

How can I get into the event when the event has already started?


If you use pc, follow the event link here 
and click enter. 

If this does not fix the problem, please follow the event via our Youtube stream.

How can I add the Match XR 2020 Altspace event to my favourites?

Step 1. Go to the browser and log in to your AltspaceVR account. 

Step 2. Click RSVP Presentations and RSVP Networking and expo area:

RSVP button

Step 3. Start AltspaceVR application and step into AltspaceVR. 

Step 4. You will find Match XR 2020 event:

Click EVENTS  from bottom bar menu

Click INTERESTED from upper bar menu

Step 5. Enter Match XR 2020:

Photo of how to enter match xr event

 

Why do I need to RSVP on the website?

When you have RSVP’ed before the event, you can find the event saved on to your AltspaceVR and you can easily join the event by navigating to it inside AltspaceVR. If you have not RSVP’ed before the event it could be very difficult to join the event, especially with a VR headset, sometimes even impossible. In addition, we appreciate the knowledge of how many participants we have in AltspaceVR in advance, so we can do some technical preparations.

Why do I need to RSVP two different events in Altspace?


We have two instances (worlds) in AltspaceVR, the networking instance (VR Pavilion Finland) and the presentation instance (Amphitheater). Thus, we need two separate events for both instances to work during the Match XR event.

When you RSVP to both events, you can easily jump from the Pavilion to the Amphitheatre via Events tab in the AltspaceVR menu. If you have not RSVP to both, you can still use the teleport inside the instances to move between them. When you have visited both events, you can also find them from Menu -> Events -> Attended events.

Attended events menu

MOVING PROBLEMS

What if my Altspace freezes?


Close your AltspaceVR from Windows by clicking the red X or force to shut down the program from Task manager. Open AltspaceVR again and join the event by navigating to Menu -> Events -> Interested and enter Match XR 2020.

If this does not fix the problem, please follow the event via our Youtube stream. 

What if I use a teleport portal and end up in an empty room?


Navigate to Menu -> Events -> Interested and click Match XR 2020 to join the event again.

If this does not fix the problem, please follow the event via our Youtube stream.

What if I get stuck inside a wall or floor etc.?


If you can’t teleport out of your place with the F key, you need to reload the instance. Navigate to Menu -> Events -> Interested and click Match XR 2020 to join the event again.

Why do I move slowly?


If you move only by using W, A , S, and D keys, your avatar is walking. You can run by pressing down the left shift key while moving and you can teleport with pressing down F key, aiming where to teleport with the blue line, and releasing the F key.

Why can’t I move my gaze?

You can’t move your gaze if you have opened the control panel and freed your cursor. You know you have this mode on if you see the control panel in the lower left corner of your screen and your cursor is a filled circle, which moves freely.

To freeze your cursor and free your gaze, click the right mouse button. Now your cursor should turn to an empty circle and the control panel should shrink to show only the mute/unmute icon and clock. You should be able to turn your gaze with your mouse movements.

Photo of Cursor Menu

SOUND PROBLEMS

What if I can’t hear anyone?


Check your sound settings from AltspaceVR and Windows and be sure to have the right output device to be active.

What if no one else hears me although I have a microphone?


Check your AltspaceVR settings that your microphone is the active device. If you have an external microphone, check that your microphone is firmly attached to the computer and it is turned on. In AltspaceVR, check that you are unmuted (the mute button is not red in the control panel).

Remember, during a presentation the moderator usually mutes all the audience and you are not able to talk to anyone!

Photo of microphone menu

DURING A PRESENTATION

Why am I muted during a presentation?


We want to give the presentator the spotlight during the presentation, so the audience is muted. This also prevents people from accidentally disturbing the presentation if they forget to mute themselves.

How can I ask a question during a presentation?


Click the right mouse button and find the Emoji button and click on the Raise hand icon. When the Raise hand mode is on, you can also find the Raise hand option from the right corner of your screen when you right click your mouse. Moderator gives you permission to talk when it is your turn to talk.

Photo of how to raise hand

Why can’t I go near the presentator?


We have made a restricted area to the presentator, where the audience cannot walk into. The boundaries are invisible to the audience, but prevents them from walking too near to the presentator and disturbing the presentation.

OTHERS

How do I find the menu and the settings?


Click the right button in your mouse. The control panel should appear in the left lower corner of your screen. Now you can also move the cursor to the control panel buttons. The largest button in the middle is the Menu button. Behind the Menu button you find for example  the Events tab, where you can join the different events you have RSVP, the Settings tab, where you can change your settings and exit the program, and People tab, where you can see your befriended avatars, message them and go to them.

Menu

Why can’t I find people who I know are in the event?

If we have over 60 people in one of the instances, AltspaceVR will create a new mirror instance, where the overflow of the audience goes into. The presentator will be shown to all mirrored instances, but the audience will be in different places. So, you might be in a different mirrored instance than the other people. 

If you have the other person as your friend,  you can try to use the “Go to” button in your friends list and teleport to the same instance, but if the instance is full you won’t be able to go there. Instead, you can ask your friend to teleport to your location.

Having problems with Oculus Quest?

 

If you have any issues using AltspaceVR with Oculus Quest, check this webpage.

If you didn’t find answers to your questions from this FAQ page, try AltspaceVR’s own help center.

If in any case you cannot solve the problem and are unable to use AltspaceVR, please follow the event via our Youtube stream.